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This privacy policy lets you know what information we collect, how we may share that information, and your choices regarding the sharing of your information. This policy applies to Arrowhead Precast manufacturing locations, ArrowheadPrecast.com, and other places where we may collect personal information. Highlights Personal Information
Your Choices You may choose to:
Uses of Information
Important Information
How To Contact Us If you have questions about Arrowhead Precast, LLC.'s Privacy Policy, contact us by: Phone: 1-918-995-2227 E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it Regular mail: Arrowhead Precast, LLC. Our Privacy Commitment to Our Customers We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices. Arrowhead Precast, LLC. follow these privacy principles both online and offline in the collection, use, security and sharing of customer information:
The following Privacy Policy describes the information and privacy practices for Arrowhead Precast, LLC. manufacturing facilities, ArrowheadPrecast.com (the "Arrowhead Precast, LLC. Web site") and all other locations, occasions or events where your personal information is collected by, or on behalf of, Arrowhead Precast, LLC. . When you provide us your personal information, you consent to the information practices described in this policy. This Privacy Policy may not apply to Web sites that are accessible through the Arrowhead Precast, LLC. site. Our Web site contains links to other sites operated by third parties, including but not limited to third-party sites that display the Arrowhead Precast, LLC. trademarks. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information. Information Collected by Arrowhead Precast, LLC. As part of your interaction with Arrowhead Precast, LLC., we may collect personal information such as: I. Contact information, including name, mailing address, phone number and e-mail address II. Purchase information, including credit card number, billing and/or shipping information We may also collect demographic information, including age, personal interests and product preferences. While you're taking advantage of services available from us, we may ask that you provide personal information. For example, we may request and/or collect personal information when you: I. Purchase products or services II. Set up an account online III. Schedule a delivery or an installation IV. Join the Preferred Customer program V. Participate in a promotion or survey VI. Contact us with a question or concern VII. Participate in other activities with Arrowhead Precast, LLC. Uses of Your Personal Information We use the personal information you provide for purposes including, but not limited to: I. Fulfilling requests for products, services or information II. Delivering or installing products III. Managing our Preferred Customer program IV. Providing customer services V. Administering promotions or surveys VI. Offering new products and services VII. Improving the effectiveness of our Web sites, our marketing endeavors and our services and offers VIII. Conducting research and analysis IX. Sending marketing communications X. Performing other business activities as needed, or as described elsewhere within this Policy Personal Information Provided to Arrowhead Precast, LLC. From Third Parties Information from Third Parties Arrowhead Precast, LLC. obtains consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers, or to identify potential customers. Sharing of Personal Information Arrowhead Precast, LLC. does not sell, rent or trade your personal information to third parties. We may need to share your personal information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information to third parties to perform services on our behalf such as: I. Sending Arrowhead Precast, LLC. marketing communications II. Delivering orders III. Scheduling and performing installations IV. Maintaining our Preferred Customer program V. Fulfilling subscription services VI. Conducting research, analysis or administering surveys VII. Sending regular mail and e-mail on behalf of Arrowhead Precast, LLC. The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure. We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information. From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event. Any personally identifiable information you submit on a bulletin board, blog, chat room, comment about a product, or any other public forum on this Web site can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, e-mail address or any other personal information. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for those posts and any consequences that may arise from posting this information. At times we may partner with a third party to create a site that may look as if you are on a www.arrowheadprecast.com page. These sites may be co-branded or may have the look and feel of being on our site. However, the information collected on these pages may not be covered under the Arrowhead Precast, LLC. Privacy Policy. We will provide notice on these sites and post the privacy policy that is applicable to the information collected on these pages. Choices Regarding Your Personal Information Arrowhead Precast, LLC. communicates with our customers through multiple channels and vehicles to keep you up-to-date on promotions, offers, customer experience content and new products or services. Once you provide your personal information, we may contact you through direct mail, e-mail or phone. We may continue to communicate with you through these channels unless you request to stop receiving these communications by opting out. If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances:
If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request. Arrowhead Precast, LLC. will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience: I. 10 business days for e-mails II. 30 business days for direct mail and phone Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive and process your notice. Although you may have opted not to receive marketing communications, you may still receive business-related communications in regards to the Preferred Customer program or other organization-related communications. Updating Your Personal Information Arrowhead Precast, LLC. wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information. To update your name, address, phone number, e-mail information, company information, and other required fields:
If you send an e-mail or letter request, please be sure to include your current information and the requested changes. We will respond to your request within 30 days. Security of Your Personal Information We use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Arrowhead Precast, LLC. cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk. Choosing a Personal Password on ArrowheadPrecast.com When you create an account on ArrowheadPrecast.com you are required to establish a password. To maximize your level of protection, you should choose at least 6-30 characters, using a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and account information. Cookies, Clickstream Technology, Third-Party Ad Providers and Interest-Based Advertising Cookies A cookie is a small data file that a Web site or an e-mail may save to your browser, which may then be stored on your hard drive. Our Web sites and e-mails use cookies to create a more personalized shopping experience for visitors to our site. Cookies simulate a continuous connection — they let us "remember" information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself. Arrowhead Precast, LLC. places cookies on your computer to collect non-personally identifiable information. Although our cookies may contain a unique user ID, they do not collect or store any personally identifiable information. However, you do have the option of saving your Preferred Customer program login information in the cookie so it is easy to remember next time; this option will be found under the login. You may choose to set your Web browser to not accept cookies. However, without enabling your cookies, you will not be able to view or create an account on the Arrowhead Precast, LLC. Web site. Clickstream Technology Our Web server automatically collects clickstream information such as the address (or URL) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site, among other things. Our Web site may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our customers with a better, more secure experience and helps Arrowhead Precast, LLC. understand how visitors use our Web site. Third-Party Ad Providers and Interest-Based Advertising We use third-party advertising companies to serve ads when you visit our Web site or other sites across the Internet. These companies may use anonymous information (not including your name, address, e-mail address, or telephone number) about your visits to this and other Web sites. We may also share anonymous information with these companies in aggregate form. In either case, the purpose of the sharing is to provide advertisements about goods and services that may be of interest to you, analyzing and improving the effectiveness of ads and e-mails, and improving and enhancing our site and its content. Collection of Children's Personal Information We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13. Concerns About the Privacy or Security of Your Personal Information Please contact us to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:
Privacy Policy Changes As Arrowhead Precast, LLC. continues to improve the services, products and the features we provide, this policy is subject to change. We will post significant changes to this Policy here and/or other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a manner not described in the Privacy Policy at the time you provided it, we will give you the opportunity to opt-out of having your information used or shared in that new manner. Last updated June16, 2010.
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